FAQ'S
WHAT IS YOUR CANCELLATION POLICY ?
Please be aware that if you wish to cancel your appointment that the following terms and conditions apply:
- If cancellation is 3 days or more before your appointment date you can either reschedule by logging into your booking or you can cancel by messaging me and you will get a full refund of your deposit.
- If cancellation is 2 days before your treatment or less then unfortunately you will lose your 50% deposit.
CAN I HAVE A BROW OR EYELASH TREATMENT WITHOUT BEING
PATCH TESTED ?
Unfortunately not. All clients undergoing eyelash and eyebrow treatments, must be patch tested at least 24 hours before having a treatment. Patch tests are conducted at Lab Nº 42 in conjunction with a full registration form being completed.
CAN I BRING ANYONE ELSE ALONG WITH ME TO MY APPOINTMENT?
Unfortunately, due to the space constraints and the nature of my set up, I am currently only able to accommodate appointments that are delivered on a one to one basis.
I ALREADY HAVE EYELASH EXTENSIONS ON FROM ANOTHER SALON. CAN I BOOK TO HAVE A REFILL DONE AT LAB Nº 42?
Lash artists do not infill other salons work due to the fact that the different products being used, could have an adverse reaction. I would advise that you either let your current lashes drop out naturally or you can book in to have a full eyelash removal with me. Then once you have had your lash patch test conducted,
you will be able to book in for a fresh new set.
WHAT FORM OF PAYMENTS DO YOU ACCEPT?
I am able to accept card payments and cash only thank you. I do not accept bank transfers.
DO I NEED A PATCH TEST BEFORE BOOKING IN FOR A WAX TREATMENT ?
No, a patch test is not needed when booking in for a wax treatment. However, if you have had a bad reaction before to waxing products, please get in touch and as a pre-caution I will conduct a patch test on a small area of your skin. Then if no reaction occurs you will be able to book in for your wax treatment.